PROFESSIONAL

Over my career in technology, I have researched and designed consumer and enterprise products within innovation-centric domains, including AI/ML. I excel in human-centered research, orchestrating design sprints and leading product design. I presently pursue UX research and cognitive psychology studies at Oregon State.

AUTOMATION ANYWHERE (San Jose, CA), 2021-Present
LEAD UX RESEARCHER

  • Engage in mixed methods research for AI- enabled intelligent automation product suite

  • Lead design sprints exploring Co-Pilot for Business Users as a conversational automation app

WELLS FARGO (San Francisco, CA), 2020-2021
PRINCIPAL PRODUCT DESIGNER

  • Design lead for native mobile app redesign, overseeing six designers and content strategists

  • Organized a co-creation design study in which participants constructed a banking app interface

METROMILE (San Francisco, CA), 2019-2020
PRINCIPAL PRODUCT DESIGNER

  • Led design sprints and workshops for growth strategies in native app features

  • Conducted in-depth interviews and prototype walkthroughs with Turo car-sharing hosts, generating insights for design adjustments in Metromile's integration with the Turo platform

ASURION (San Mateo, CA), 2018-2019
PRINCIPAL PRODUCT DESIGNER

  • Led design for the Asurion Memories cloud storage platform, overseeing a team of designers

  • Conducted concept testing and in-depth interviews to inform product innovation

SEPHORA (San Francisco, CA), 2016-2018
GROUP MANAGER, UX DESIGN
PRINCIPAL UX DESIGNER (through March 2017)

  • Managed a team of UX/UI designers, facilitating user research and design for omnichannel initiatives

  • Managed RFP for interviews & diary study to develop shopper social commerce personas

WORK MARKET (New York, New York), 2015-2016
MOBILE UX LEAD

  • Designed Android and iOS apps from the ground up, using medium fidelity prototypes and conducting user surveys and usability testing to inform design improvements

KROSSOVER INTELLIGENCE (New York, New York), 2014-2015
SENIOR UX ARCHITECT

  • Managed junior UX architect and led design for the Coach sports video platform on mobile and web

  • Conducted interaction design, prototypes, and research, focusing on optimizing the user experience for sports analytics and video coaching tools

BLOOMBERG LP (New York, New York), 2013-2014
EXPERIENCED INTERACTION DESIGNER – MOBILE

  • Conducted usability testing and interaction design for mobile trading platforms, focusing on the Bloomberg Professional app across multiple mobile operating systems

PRIOR TENURES, 1986-2013

  • Walmart

  • Solarwinds

  • Creative Memories

  • Target Corporation

  • Ameriprise Financial

  • Public Broadcasting Service

  • America Online

  • Starwave Corporation

  • Oracle Corporation

SKILLS
Mixed Methods Research
Design Sprints & Workshops
User and Usability Testing
Mental Models & Contextual Inquiry
Data Collection and Analysis

TOOLS
 Qualtrics • UserTesting • Dovetail • Pendo • Figma • Sketch • Adobe Creative Suite

EDUCATION
Master of Arts, International Relations
Johns Hopkins University School of Advanced International Studies
Washington, D.C.
Study included International Economics, Political Science, Modern History,
and Foreign Language, attaining proficiency in German while improving French and Italian skills

Bachelor of Arts, Economics
Wellesley College, Wellesley, Massachusetts
Graduated Cum Laude
 

DEVELOPMENT
Dept. of Psychology UX Research Minor, Oregon State University
(anticipated completion winter 2025)

Nielsen Norman Group, Omnichannel Journeys & Customer Experience

Institute for the Future, Foresight Essentials Certification (Winter 2020)

General Assembly Product Management Bootcamp (Spring 2019)

Cooper Design Interaction Design Practicum, Design Leadership  

Rensselaer Polytechnic Institute
Coursework in Human-Computer Interaction

University of Washington Online
Mobile Web Design & Development 

UX Intensive / Adaptive Path
Design Strategy / Research / Information Architecture / Interaction Design

University of Texas & UT Professional Development Center
Software Quality Institute
Business Context & Legal Considerations for Software Projects
Modeling Functional Requirements with Use Cases
Managing and Supervising People
Business Copywriting
Art History

“Presenting Data and Information” Seminar / Edward Tufte